Complain no cold water. No hot water - where to call? Turn off the water without warning - where to call

The lack of hot or cold water in the house causes a lot of inconvenience. And if many people have already reconciled with the disconnection of hot water in the summer period and are stoically experiencing this time, heating the water in the basins and kettles, then the complete lack of water will stump anyone. To complain? Where to call? In this article we will try to figure out why there is no water in the faucet and what to do in such a situation.

Water supply system

To understand the reasons, you must be clear about the water supply system. Let's take a step-by-step look at the path from the well to the faucet in your kitchen or bathroom and find out what breakdowns and problems can occur at each stage.

• Water for the city’s central water supply is drawn from water intakes. With the help of a pump, it is pumped from deep wells into special tanks, from which later, with the help of other pumps, water enters the city water supply system. The whole city can be left without water if these pumps are turned off. This often happens if a water utility has a large debt on electricity payments. In this case, pumping stations can de-energize.
• The urban water supply network consists of several compartments, looped together. When an accident occurs in a certain area, the water supply to the rest of the chain does not stop. Shutting off water at a particular site may also be associated with repairs.
• On the way to each individual house, the water moves through the pipes, bypassing the many dampers. In order for residents of multi-storey buildings to also receive water to the upper floors, special pumps or automated pressure boosting systems are used. Breakdown of any of these water supply components will result in cessation of water supply to the entire house. In the event that a pump breaks down, the water supply is usually maintained within the 3 lower floors.
• At the entrance of the water pipe in each single house is a valve that regulates the amount of water supply. Further, the water is distributed through horizontal pipes, from which the risers run off in apartment buildings - vertical pipes for supplying water to the apartments on the upper floors. Each riser also has a special valve. As a rule, it is located in the lower apartment. Residents of this apartment sometimes unknowingly block it, thereby depriving the water not only of themselves, but also of the inhabitants of the upper floors. Breakdowns at this stage fall under the responsibility of the local housing department. If we are talking about a cooperative, then all the concerns for the repair and maintenance of water communications lie on the residents themselves.

If there is no water in your apartment, then, as a rule, this is connected either with an accident at one of the sites, or with a planned shutdown of water at a particular site for repair. If the pipes are changed only in your house, then a few days before the start of repair work, the local housing department or the HOA will post the corresponding announcement. If you have not received any announcements or notifications, and there is no water in the house, then you will first need to call the local housing department / HOA and report the problem. If they are unable to establish and eliminate the reason for the lack of water, they will need to call the city water utility. Contact information can be found in the phone directories and found on the Internet. For Moscow, for example, this will be relevant.

The consumption of hot water has another name - the use of the service of hot water. This possibility is present in many homes, but this does not mean that water flows smoothly and regularly. Often there are situations when hot water stops flowing into the apartment and residents have no idea when the water supply will be resumed.

Although such cases are not uncommon, people often do not know where to call if there is no hot water. Today we will talk about how to resolve the difficulties associated with water supply, and where to turn with a complaint. Along the way, we will look at the order in which the state controls the provision of hot water to tenants.

The legislation very strictly controls issues related to providing tenants with hot water, as well as other energy resources. Even if there is a need to turn off the DHW, utilities cannot do this without warning.

The management company or other responsible authority must notify consumers in advance of the impending disconnection. Of course, if the situation develops an emergency, we are not talking about the notification, but residents have the right to find out why they turned off the hot water and when they will give it.

Today, many houses are equipped with a hot water supply system, but there are many buildings built in the last century in cities and villages. In such homes, the systems do not always work efficiently, and very often there are interruptions in the water supply. The main reason for this violation is the rapidly growing corrosion.

As a rule, hot water is characterized by increased rigidity, therefore it acts destructively on pipes. The system becomes less resistant to breakthroughs, and as a result, emergencies often occur in winter.

The summer period is more relaxed, since there are fewer negative factors that can affect the system. To avoid problems, public utilities often carry out scheduled inspections, but it is impossible to foresee all possible situations, and therefore accidents happen at the most unexpected moment.

Where to call if hot water stopped coming?

Planned repair work on a hot water system can take from one to two weeks. During this period, to call and find out when they give hot water, it makes no sense. In addition, the responsible organizations deliberately warn about the conduct of such work.

Moreover, to adjust the supply of hot water will not work in any case, because there will be no technical capabilities. The right to somehow respond to the situation will arise from the tenants only in the case when there is a clear delay in time. In this case, you can safely make a complaint, first to the management company, then to the Rospotrebnadzor and the prosecution authorities.

If the cause of the shutdown was an emergency, then you should first clarify how quickly the problem will be fixed. This can be assisted by employees of housing department or the Criminal Code. It is these individuals who are responsible for providing the service and must have complete information on the matter.

You should call even when the reason has already been reported by the neighbors. The more complaints and appeals come in, the sooner measures will be taken and further recalculations are made.

What to do if the recovery time of the DHW supply is not known?

It also happens that the time of service renewal is unknown or the consumer believes that his rights are deliberately violated by the supplier. Under these circumstances, you can call several institutions and organizations at once:

• emergency service;
• the housing and utilities committee of the municipality;
• city ​​administration;
• reception prima.

It would be better if the calls come from several citizens at once, since collective complaints are considered more effective than a statement from one tenant. Having teamed up with neighbors, the injured person may well speed up the solution of the problem and achieve his goal within a few hours.

In addition to the phone call itself, you can use the Internet or submit a written appeal. To do this, just go to the site housing inspection, Rospotrebnadzor or prosecutors. To make it convenient for citizens, special online applications were launched that allow solving the problem very quickly.

Will there be a recalculation for water?

The law determines that the total amount of payment for hot water should be reduced if water has not been received for some time. At the same time, such a rule is valid only under the condition that the period of absence of hot water supply exceeds the current norms. In addition, recalculation is carried out only if the apartment is not worth the metering devices. If there is a meter, the readings will not be recorded, which means that the citizen will pay for the fact of hot water consumption.

According to current regulations, for every extra hour of disconnection, the amount of the paid water fee should be reduced by 0.15%. Water can be turned off without further recalculation on:

• 4 hours in case of an accident;
• for days at accident in the deadlock highway;
• total for 8 hours in standard cases.

In all other situations, the discussion will be about exceeding, and it will be necessary to recalculate.

Conclusion

If you have turned off the hot water, you can first clarify the cause by phone and find out in passing when the hot water supply is restored. In case of violation of the rights of a citizen, a tenant may require recalculation of charges, but only under certain conditions.

Today, almost all apartment buildings have hot water supply. This makes living conditions more practical, raises the standard of living to a new level. But it often happens that the supply of hot or cold water stops.

If this happened without warning, then you should call public utilities and find out why they turned off the hot water. Many know that the shutdown must be scheduled, while the tenants must be warned in advance.

But it is possible and emergency shutdown, it occurs in the framework of unforeseen circumstances. Need to understand that no system is immune from unforeseen circumstances. Therefore, it is worth thinking about how to behave in such a situation, who to call, what measures you can take.

Find out in advance where to find out why the water supply was turned off. It would also be nice to note the contacts of organizations for which you can file a complaint. Some tenants manage to achieve recalculation in such cases, for this purpose a corresponding act should be drawn up.

Possible reasons

In most cases, the water is turned off due to repair work.. In particular, they can be produced at CHP or on the pipelines themselves, at the inlet to the house, in the house itself. You can always contact the Managing Company to find out why the outage occurred.

If the work is preventive, then the organization must send you a warning in advance. The notification must state the date, time, period of work. In another case, the cessation of filing is possible only in case of unexpected breakdowns.

Heating and water supply systems leave much to be desired. Therefore, it is unlikely that anyone will be surprised if there is no hot water, because a breakdown may occur at any time.

Inside the pipes, various corrosive reactions take place, and hard water affects their condition negatively. Systems affected by corrosion, are less durable, less reliable, this leads to breakthroughs, accidents. In this case, it is worth contacting the Management Company.

That is why in the summer period various works, preventive works, replacement of problem areas are carried out. Heating and supply systems are checked. If we consider the features of work, think about how they are carried out, then such a procedure can take up to several weeks.

What does the law say?

ATTENTION!  Remember that in the winter, emergency situations occur more frequently. At this time, the system becomes less stable, breakthroughs occur. This is due to the fact that hot water has a high rigidity, negatively acting on the pipe.

It can be immediately noted that the legislation strictly regulates these issues. Even if there is an urgent need to turn off, services should warn citizens. According to the rules, the managing director or other responsible organization must warn in advance about the work.

If the situation is an emergency, consumers have the full right to know about the reasons for which the work is performed. Also public utilities should give information on when the supply will be restored.

There are many new houses in which the water supply system has not yet become obsolete, but there are many buildings that were built in the last century. Accordingly, in such buildings, the system often fails, which can cause interruptions. But it is necessary to have at hand information about where to file a complaint, who to contact.

Summer time is considered calmer, since there are much fewer negative factors affecting the system. That is why at this time carried out maintenance work, inspections. This helps prevent a number of crashes in the systems. But you need to understand that not all situations can be warned.

Where to turn?

Before complaining, pay attention to the fact that scheduled work can be carried out in one to two weeks. During this period, it is pointless to do something. All you can do is find out when water is supposed to be given.

ATTENTION!  If you are determined to complain, then you need to take into account that you can only react to the situation when the repair deadlines are clearly delayed. In such a situation, you can file a complaint with the management company, as well as with the Rospotrebnadzor and the prosecutor's office.

If the heating and hot water were blocked due to an accident in the network, then you also need to clarify how quickly it will be eliminated. This can be reported by employees of housing and communal services. They will give you the necessary information, because they are responsible for providing such services.

Some people think that you should not call and worry, this is not entirely true. Even if your neighbors have already reported problems in the house in Yekaterinburg, then you should also do the same. The more the manager receives complaints, the faster she will take action and recalculate.

Recovery time is not called

There are also such situations that the water is turned off without warning, and it is reported that neither today nor tomorrow, one should not wait for the connection. In the event that the resumption of filing is unknown, many people think that their rights have been violated. If this situation occurred in Voronezh, then you can call several organizations at once:

• emergency service;
• the housing and utilities committee of the municipality;
• City administration;
• reception prima.

The best option if the calls will come from different people. This will make it clear that the situation really worries the tenants, will force the staff of the institutions to take any action. For example, you can team up with your neighbors, together you can achieve better results.

Today there is an opportunity to submit written requests via the Internet. To do this, you can go to the site Zhilinspektsii, Rospotrebnadzor or the Prosecutor's Office. There are special online applications that allow you to solve problems as quickly as possible..

IMPORTANT!  At hand should be available phone numbers on which you can call the emergency service, to find out information on interruptions in water.

Often there is a situation when the water is turned off at night. Practice shows that it also happens that instead of hot water in the pipes it flows barely warm. This is a sign that utilities save on providing homes. But at the same time you pay for hot water.

Should be guided by government regulations. So hot water should have a temperature of 65-75 degrees.

  In such a situation, you can contact the housing and communal services, draw up a corresponding act of violation of accepted standards.

After that, public utilities must send a commission, which is obliged to fix the exact temperature of hot water.

An act is also drawn up, after which the cause of the low temperature is established.

This may be an emergency, and a low level of service to residents. Whatever it was, after drawing up the act of public utilities are required to recalculate.

If the problem is technical in nature, the organization should take care to fix it. For example, they can send an employee to fix problems, he will be able to determine the nature of the problem on the spot. So the specialist will need to examine the communication, make measurements, if necessary. The temperature of the water, by the way, should be checked by a special water thermometer while it is pouring from the tap.

Normal is the temperature from 50 to 70 degrees, otherwise you need to insist on drawing up the act. Even if workers refuse to sign the paper, try to achieve the desired result.. One copy should remain in your hands.

Clarification of information

If there is no hot water in the apartment, do not be shy, find out exactly when there will be water, for what reasons a shutdown occurred, when you turn on the water. If you have the numbers of services that are responsible for the supply of water on hand, you can easily find out what happened. It is possible that preventive or emergency work is being carried out.

You always have the opportunity to learn some information from neighbors, acquaintances and friends, perhaps they are aware of the failures that occurred. They may also have phone numbers on which you will receive the necessary information.

Remember that all utilities are required to provide high quality services to users. You have every right to get what you pay for. Emergency services must respond promptly to any malfunctions.

The fact is that tenants of houses pay for services in full. If at some period water simply did not flow, recalculation should be made.. By the way, wages to those who work in public utilities are also charged from this money. Because you can ask the staff in full.

Useful video

Report on the violation of the hot water supply in Yekaterinburg.

Comfortable life is the natural desire of every person. Alas, in many cases, the achievement of the cherished goal depends not only on financial capabilities, but also on the activities of public utilities. As practice shows, public utilities are far from always perfectly fulfilling their duties, as a result of which serious conflicts and disputes arise.

If an unplanned shutdown of hot water supply occurred in the apartment, then there may be several reasons. The most common among them are a heating breakdown or a pipeline fault. Employees of public utilities should promptly resolve all problems and include the supply of hot water. If this does not happen, then the tenants have the right to file a complaint, allowing the controlling organizations to solve the problem.

There is a mistaken opinion that all disputes with public utilities are a waste of time and effort. In fact, everything is completely different. The correct algorithm of actions and a well-composed sample of a complaint always bring results. However, it should be noted that the banal ignorance of the current legislation may lead to an accidental error, and as a result, the complaint simply will not be accepted for consideration.

To avoid this, it is best to seek advice from a lawyer. The professional has extensive theoretical and practical knowledge, thanks to which he can not only assist in the proper preparation of the document, but also determine the further course of action for the applicant.

Today in the territory of the Russian Federation various companies that provide legal services are actively operating. Alas, the appeal to any of them entails financial costs. An alternative and more attractive option is online consultation. It can be obtained without leaving your computer, absolutely free and at any time of the day.

Where can I send a complaint about the lack of hot water?

Every homeowner has an agreement with the public service on his hands. This document clearly states the rights and obligations of each party. If on the part of public utilities there is a bad faith execution of the terms of the contract, this is a weighty reason for drawing up and filing a complaint capable of holding the violators accountable.

If there is no hot water in the apartment, tenants can write a complaint to one or several structures at once, listed below:

• Rospotrebnadzor;
• Housing inspection;
• Prosecutor's office.

To solve the problem as quickly as possible, experts recommend filing a collective complaint. Appeals from several tenants at once are considered first of all. If the complaint is collective in nature, then the owners of apartments where there is no hot water will need to choose 3 or more people. In the future, the so-called initiative group will represent the interests of the other tenants.

After the hot water was turned off in the apartments, first of all, the fact of the lack of water supply should be recorded. In other words, first of all, it is necessary to call the communal service responsible for the water supply and find out the reason for the shutdown.

Employees of the relevant structure should give a clear explanation of the reasons for the cessation of water supply and report the timeframe for repairing the damage. The obtained data will form the basis of the act compiled by the initiative group. To further, the document had legal force, the drafters secure it with their signatures.

It is important to understand that if an unplanned shutdown of hot water supply occurred, the utilities will face serious troubles. Violators can impose a monetary penalty, as well as require residents to pay a certain amount, as compensation for moral damage.

How to make a complaint?

A sample complaint about the lack of hot water should be made in accordance with the rules of business correspondence, supporting the document with references to the current legislation and the service agreement. The text should not be coarse or offensive phrases, as well as statements that have an emotional tinge.

Appeal should be as informative as possible, but at the same time, concise. The maximum amount of text is 2000 characters. If you do not adhere to this condition, the likelihood that the complaint will be sent to the farthest regiment will be too high. As for the format of the appeal, there is no specific template for such a complaint. That the document was taken into consideration it should contain the following information:

• The name of the structure to which the complaint is sent;
• The full address of the house where the hot water was turned off, indicating the number of apartments;
• Date of disconnection of hot water supply;
• List the measures that were taken by tenants to solve the problem;
• Legislative justification;
• Requirements of tenants, and the waiting time for a response;
• Personal data and personal signatures of all applicants.

It is necessary to pre-make several copies of the document. Each control structure must receive its copy. The tenants also have a copy of the complaint, which must be marked with the acceptance of the appeal by the appropriate authorities.

Claim can also be sent through the post office. In this case, you should take care of receiving notification of delivery. Another option mandrel - through the official Internet portals.

Regardless of the number of signatures in the application, as well as the seriousness of the problem, experts strongly recommend stating the request to examine the problem and take action as soon as possible. You should also voice a request for a written response to the postal address specified in the application.

It is important to understand that writing a statement to the courts or to the prosecutor’s office should be only in cases where the emergence of a conflict situation was due to an unreasonable increase in tariffs or extortion of funds for connection.

What to do if there is no hot water in the apartment