To discover that water has ceased to flow from the tap is unpleasant enough at any time of the year. Its prolonged absence does not just cause everyday inconvenience, but can become a source of quite serious problems associated with the impossibility of normal sewage operation. It is not surprising that the question of why there is no cold water, hot water, or both at the same time, and also when it appears, is asked by public utilities by disgruntled tenants. Consider what could be the reason for turning off the water, as well as which authorities should be contacted if this problem occurs constantly.
Where to call if there is no cold or hot water
Residents who do not want to put up with the fact that their living conditions do not meet the standards are entitled to apply for the protection of their rights. Start by calling to management company: housing office or HOA.
Then you can write a statement. Written in the name of the head. It outlines the current situation and sets out a request for action to fix the problem. It is advisable to prepare two copies of such an appeal, so that the second should be marked that the document has been accepted. More effective is the collective appeal, under which a large number of tenants have subscribed.
If measures are not taken to solve the problem, you should contact the state authorities: Housing inspection, Rospotrebnadzor, prosecutor or court.
Complaint to the housing inspection
The most effective will be the appeal to the body whose authority includes control over the use of the housing stock and the normal state of its life support systems. In Russia, such a body is the State Housing Inspectorate. Any citizen can apply to it for problems related to living in both municipal and private housing stock.
Complaint to Zhilinspektsiyu always filed in writing. It should indicate not only the essence of the problem, but also the fact that attempts to involve the management company or the emergency service to solve it were unsuccessful. The answer to the complaint about the measures taken will be sent to the address indicated in the document in writing. Anonymous messages are not considered.
Complaint to Rospotrebnadzor
The quality of utilities is controlled by Rospotrebnadzor. Therefore, if water supply services are of poor quality, that is, without good reason, there is no cold or hot water, then you can complain about this. For this, as well as when contacting the Zhilinspektsiya, a written document is drawn up, indicating who exactly and what is complaining about. On the facts stated in the complaint, Rospotrebnazdor conducts an unscheduled check. A written response is given to the applicant about its results.
Complaint to housing and communal services through the portal of public services
First you need to register on the portal. Further, in the personal account click "Send appeal or complaint." On the next page you just need to write a complaint and send it.
As a rule, the measures considered are quite sufficient for a quick resolution of the situation with water supply. If, after applying to state bodies, the utilities continue to stand idle, grossly violating the rights of tenants, then it is necessary to file a lawsuit in court.
Water is one of the natural resources that man desperately needs for survival. Today, civilization has everything you need for a comfortable and cozy life. But what if you turned off the water, where to call? Unfortunately, these questions are increasingly being raised among the inhabitants of Russia. Consider the problem in as much detail as possible and define the utilities that are responsible for solving the problem of providing the population with water.
Hot water shut off
If something in the house does not work, it always causes stress and sometimes even anger. Most often, people blame the water supply companies. However, there are valid reasons for its disconnection. For example, the supply of hot can stop in such cases:
- reconstruction of the heating network;
- repair or maintenance;
- replacement of equipment.
Before looking for where to call, if you turned off the hot water, remember: this is often caused by the need to carry out planned technical work before the start. After all, it is very important that with the onset of cold weather the equipment works stably without causing excitement for the general condition. For those who are responsible for supplying hot water, it is important to check everything thoroughly and in time to repair existing damage or replace broken parts.
It should be noted that these works are planned. Spend them regularly in the summer, as in the warm period to do without hot water is somewhat easier. The deadline set by the authorities does not usually exceed three weeks. If there is no water much longer, you should clarify for what reason and when the flow will be restored.
Action plan
Before running around in a panic and sending angry complaints, let's find out where to call if we turned off the hot water.
First of all, it is enough to contact or the company that manages the maintenance of your home.
In the first case, the phone number can be obtained from the head of the partnership (chairman). He will provide detailed information. In another case, contacts can be found on the receipts that you regularly pay.
Another option is to call the emergency dispatch service. Their data are sometimes in a visible place at the entrance or in it.
Sometimes we do not know where to call if the water is turned off. To do this, you can visit the management company and get the necessary information.
There is a certain form of treatment in the company. The dispatcher must record your call, record the full name, reason, time and assign a unique number. In turn, he must also introduce himself and provide information. If she is unknown to him, he will say that the reasons are established. In this case, you can make another call to Gorvodokanal.
Turn off cold water
If the previous case can be understood and simply experienced, then everything is somewhat more complicated. Turning off cold water leads to its complete absence. Then there are more problems.
It is especially sad when everything happens suddenly, without prior warning. And this may well happen to anyone. Therefore, you should know where to call if you turned off cold water. At hand you need to keep the phone number of the management company, which is responsible for providing this service.
According to the rules, tenants must notify in writing about the upcoming operation and explain the reasons. Basically, there are two: non-payment or repair work. The latter include prevention, elimination of breakage in the central network or inside the house itself.
A sudden turn off of water leads to masses of plaintive claims to the management company. However, it is worth noting that there are times when work can be carried out without warning. For example, unforeseen breakdown, natural disaster, any threat to the full operation of the network.
What do we do?
So, if you turn off the water, where to call first? As in the previous case, it is necessary to know in advance the telephone numbers of the management company and it is they who record the fact of the appeal and can provide the information known to them.
Many face the daily shutdown of cold water at night. If you are worried about such a problem, be sure to specify why this happens. The documents on the provision of services states that cold water must be supplied continuously throughout the year.
However, there are conditions for how long it can be interrupted:
- border - eight hours per month (total);
- maximum four hours continuously in case of emergency.
It is worth noting that there are certain penalties. Each time limit exceeding the limit is paid below. For detailed information it is worth clarifying this with the management company.
Tula and Voronezh
Now you know where to call if you turned off the water. Tula today has common emergency dispatch service numbers in the city: 47-20-34, 47-20-37.
In addition, you can contact an organization such as Tuleploset, which is located on Karl Marx Street, 28. Telephone number: 42-53-23.
Another option - Gorvodokanal. Organization address: Demidov dam street, 8. Dispatch office phone number: 79-35-57.
Do you live in another city? Then let's find out where to call if the water is turned off. Voronezh, like the previous representative, has its own emergency service. It is located on Peshestreletskaya Street, 108. You can call 258-25-63 or write to them at: [email protected]
Voronezh Vodokanal is located at the address: Student Street, 15. Their number: 252-06-44.
Kazan and Krasnoyarsk
Emergency dispatch service is the first answer to the question of where to call if the water was turned off. Krasnoyarsk offers several options. The first is the district services: central - 005 (you should wait for the dispatcher's response); October and Railway - 244-44-44; Soviet - 224-13-65; Leninsky, Kirovsky and Sverdlovsky - 276-12-12; Sunny - 225-49-03. For calls from a mobile, you need to add code 391 in front of the number. If the question concerns hot water, you can contact the heating network by calling 264-18-62.
With unplanned shutdown of water, you should immediately apply to housing office or management company. Then, if all permissible norms in time are exceeded, you can attract other city and regional organizations to your side, and even apply to the prosecutor's office. Please note that planned and unscheduled hot water outages should be compensated by reducing utility bills. However, this applies only to those cases when water meters are not installed in the house or apartment.
Turn off hot water: causes
Most often, hot water supply is shut off due to maintenance and repair work at CHP or distribution pipelines. In such cases, the operating company warns the residents of the area in advance about the upcoming interruptions of hot water. Without warning, the hot water supply stops when breakdowns at CHP or in a distribution network.
Today, the heat supply system of residential buildings in many cities is in a deplorable state. This is due to the increased corrosion of the inner surface of the pipes: water that flows through the heat pipe has an increased rigidity, therefore it has a destructive effect on the metal. The strength of pipes affected by corrosion is significantly reduced, due to which breakthroughs occur. In order to avoid accidents during the winter period, the municipal services of the city in the summer conduct an inspection and scheduled repair of heating and hot-water systems. It usually takes a few days or weeks.
Where to go if there is no water: a plan of action
During planned work, it is worth waiting for the time when the repair is over. Prior to this, most likely, the supply of hot water can not be adjusted due to lack of technical capabilities. Contact the management company, Rospotrebnadzor, prosecutor's office and other organizations are worth it if the repair is delayed or the deadlines for its implementation are violated.
When an emergency shutdown of water in the first place you need to know the cause of the fault. To do this, call the housing office or the management company, which pay money for using the water supply system. Call, even if your neighbors have already done this: the more complaints you get, the better. If the timing of the inclusion of water is unknown or you are not satisfied, call organizations such as:
- emergency service;
- state housing inspectorate;
- the housing and utilities committee at the city administration;
- the city administration itself;
- reception of the city Duma.
Call not alone, but with your neighbors. Mass complaints much more effective than sole. Thanks to the support of neighbors, the chances that services will start troubleshooting will increase significantly.
In addition to making calls, you should send written appeals through the Internet. Leave complaints on the websites of housing inspection, prosecutor's office and Rospotrebnadzor. There are also special online services where citizens can post messages about problems in the urban economy.
In order to have evidence in court and the prosecutor's office, all complaints to the supervisory authorities are best done in writing. The complaint is made up in two copies: one is given to the management company, and the second is left to itself. Require that on the second copy of the employee of the company put the incoming number of the received document and the date of application.
If the management company refuses to mark the copy of the application, send the document by letter of return receipt. In this case, the notification form will prove that you have written the application.
Consideration of the application continues within 3 working days. If the company at this time does not take any measures or limited to promises, call the prosecutor's office for help. To recover the damage, contact the court.
Recalculation of water charges in case of shutdown
Payment for hot water should be reduced, taking into account the lost services. However, this applies only to those cases when the specified duration of the water shutdown has been exceeded. Recalculation is made in the absence of water meters, in other cases, you need to adhere to the meter readings.
For each hour in excess of the allotted time for disconnecting hot water, the monthly fee is reduced by 0.15%. As the amount from which the subtraction is made, utilization standards of utilities are used if there are no metering devices. Recalculation is not performed if hot water is turned off for a period shorter than the allowed shutdown duration. Water can be turned off without recalculation for such time:
- at the same time 4 hours in case of an accident;
- simultaneously 24 hours, if the accident - on a dead-end highway;
- total of 8 hours per month in normal situations.
Who controls the utilities and where else can you complain?
The work of management companies controls Rospotrebnadzor. Feel free to complain to this organization if the housing authority or the management company refuses to recalculate or indicate incorrect data in the receipt. Please note that recalculation should be made even with planned shutdowns of hot water, if time limits have been exceeded.
In addition to Rospotrebnadzor, there are many other organizations where you can gain support in the fight against the management company or the housing office. First of all, these are the city authorities - local Duma and administration. In any city administration there is a housing and utilities committee that deals with the arrangement of public utilities.
There are also non-standard approaches to solving the problem. For example, if the water was turned off on the eve of the elections, you should contact the local branch of a large party. So you will receive guaranteed support at a high enough level. If your dispute with the housing office or the management company went far, but did not bring results, contact the media. Raising a wave of discontent in the local press, you can at least draw attention to the problem.
Good day.
The Government of the Russian Federation Resolution No. 354 of 06/05/2011 approved the Rules for the provision of public utilities to owners and users of premises in apartment buildings and residential buildings (hereinafter referred to as the Rules).
According to clause 115 of the Rules, the performer (resource supplying or managing
organization) may limit or suspend (depending on
specific circumstances) the provision of public services without prior notice to the consumer in the following cases:
When an emergency occurs or is threatened in centralized engineering networks, for which
water, heat, electricity and gas supply, as well as water disposal, are carried out - from the moment of the occurrence or threat of such an emergency.
In the event of natural disasters and / or emergency situations, and
also the need to localize and eliminate the consequences - from the moment such situations arise and the like.
In addition to the above objective cases, the Rules provide for
situations in which the performer is also detected without notice
consumer has the right to limit or suspend the provision
utilities. These include:
Identification of the fact of unauthorized connection of the consumer’s apartment equipment to centralized networks or in-house engineering systems - since the moment of unauthorized connection detection. (Paragraph 62 of the Rules obliges the contractor to immediately dismantle an unauthorized connection, which, in turn, entails the suspension of the provision of public services.)
Reception by the performer of the prescription of the body authorized to carry out
state control and supervision of the compliance of house building engineering networks and internal equipment with the established requirements, on the need to restrict or suspend the provision of public services (clause “e” of paragraph 115 of the Rules).
Annex No. 1 of the Rules establishes that water supply must be uninterruptedly and round the clock throughout the year. At the same time, the permissible duration of interruption of the hot water supply is:
eight hours (total) during the month; four hours at a time;
in an accident on a dead-end highway - twenty-four hours in a row. AT
With regard to cold water, the same standards apply.
The set of rules № 31.13330.2012.
Within two calendar days from the date of elimination of reasons for disconnection
utilities their provision should be resumed if
the contractor did not decide to resume the provision of services earlier (paragraph 120 of the Rules).
Prior to notify the consumer in writing about the upcoming restriction or suspension of the provision of public services is necessary if the outage is due (clause 117 of the Rules):
- incomplete payment by the consumer of a municipal service - in 30 days;
-conducting preventive maintenance and work on
maintenance of a centralized network of engineering and technical support
(or) in-house engineering system related to common property
Owners of premises in the house - 10 working days.
According to clause 3.1.11 and clause 3.1.12 SanPiN 2.1.4.2496-09 approved
Resolution of the Chief State Sanitary Doctor of the Russian Federation
04/07/2009 No. 20, during the period of annual preventive maintenance, shutdown of hot water supply systems shall not exceed fourteen days.
With long stops the supply of hot water to consumers, with
carrying out summer preventive maintenance
the organization is obliged to ensure that the piping of the networks with water and
water circulation in the system.
Meanwhile, it is not uncommon for water to go off without
warnings or statutory deadlines
are exceeded. In this case, you should file a written complaint with
service organization (UK, TSZH) or in the territorial department
housing inspection. If within three working days you have not received
the answer to the complaint (paragraphs "to" p. 31 of the Rules), and the water supply has not been established,
you can go to court with a claim for compensation
during this period of loss (for example, the cost of acquiring
water heater, bath facilities, saunas and other expenses,
related to the implementation of hygiene procedures), as well as the requirement of
recovery of moral damages on the basis of paragraph 149 of the Rules, art.
151 of the Civil Code of the Russian Federation and Art. 15 of the Law of the Russian Federation "On Protection of Rights
consumers. ”Moreover, according to the law, in the case of providing a public service of inadequate quality and (or) with interruptions longer than the established duration, the contractor is obliged to recalculate the payment for such a public service in the direction of its reduction up to the complete exemption of the consumer from paying for such a service ( 150 Rules).
Breaks for repair and maintenance work, as well as work on
connecting new consumers are allowed only after
prior notice (in writing) to the consumer. "
Any resource supplying organization with whom the contract for the provision of
services, must inform residents of a planned power outage,
water, other utilities. It’s easier to say if residents pay for
the management company’s electricity / water, then it should report
shutdowns. If they pay in the electricity network and in the water utility, this organization should deal with the notification. This should be done in advance, and not on the day of the outage.
Water supply is one of the inalienable benefits of civilization. That is why residents of apartment buildings are so worried when there is no hot water in the tap. Not everyone knows where to call and who to complain about, so careless employees of public services often get away with it.
Centralized DHW
Centralized hot water supply (CGS) in apartment buildings is one of those things that strikingly distinguishes our country from Western countries. In developed countries, heating water for household purposes is at the mercy of each consumer, who himself must take care of installing a special water heater - exactly the same as residents of private houses in Russia.
The Center includes a number of serious flaws, the most important of which is significant heat loss compared to individual systems. That is why hot water is not served in many modern Russian houses, and in some regions of Ukraine they stopped doing this more than 14 years ago. Such an initiative does not find much enthusiasm on the part of consumers: the need to warm up the hot water themselves significantly increases the already significant payments on housing and utilities.
Domestic apartments are supplied with hot water for the following reasons:
- If only cold water is piped through the pipes, during the winter period the communications will not withstand the cold weather;
- Residual heat removal from local CHP.
However, for maintenance and repair work, this service has to be periodically turned off.
Where to find out why there is no hot water?
The procedure for providing utilities to consumers is regulated by the law of 2006. According to this regulation, service providers are entitled to take breaks in service if the following conditions are met:
- For a short time (up to 4 hours);
- Once a month for no more than eight hours;
- To eliminate the accident - up to a day;
- For a fortnight once a year for preventive maintenance (required in the warm season). This is done to test networks to work in high pressure mode. As a result, “weak links” in the system are calculated, which are subject to immediate repair, so that there are fewer problems in winter.
When disconnected, a written notification of consumers is required at least 10 business days (not calendar!) Days.
If the service has been terminated or suspended unilaterally without prior notice, then this is a direct violation of the law. You can find out about the reasons for this situation in the management company or in the governing bodies of the homeowners' partnership.
No hot water: where to complain?
Violation of the rules by public utilities are not so rare. Among the most frequent violations:
- Suspension of work for a longer period than specified in the law;
- The requirement to pay for hot water, although it was not delivered to the customer;
- Disable the service without notice in time.
If at least one of the listed violations was noticed, the citizen has the full right to file a complaint with the following authorities:
- Local Municipal Administration;
- The prosecutor's office;
- Housing inspection;
- To the local branch of the Society for the Protection of Consumer Rights;
- Management of modernization and economy of housing and communal services of the given settlement.
Different organizations will be responsible for violations, depending on the specific case:
- The management company, even if it is not itself a manufacturer of the service, and many tenants (but not all) are debtors;
- HOA (if available);
- A specific supplier if the consumer has entered into a supply contract in private.
No cold water
The lack of cold water in the faucet brings the owners of the apartment no less. Residents face such a problem for the following reasons:
- Planned repair or maintenance;
- Malicious nonpayment;
- The poor state of the water supply system is due to the consumer’s fault.
In order not to be deprived of this service due to many months of arrears, you need to try to pay in time all the receipts that come to the post office.
Most often, cold water disappears along with hot water, which will make life in the modern stone jungle completely unbearable. Until complaints about housing and communal services are considered, a lot of time will pass, and it is still necessary to wash and drink.
In areas of the private sector in some places there are still columns that allow you to collect as many buckets of water as you can carry without having to pay the meter. However, it is quite problematic to lug with ten-liter buckets on the tenth floor.
As for drinking, there is enough bottled water in stores at an affordable price.
How to wash if there is no hot water?
Hot water is a luxury for millions of Russians, so people know many ways to maintain daily hygiene even in case of poor performance of housing and communal services.
If there is no hot water in the faucet, you can use the following tips:
- You can warm up cold water in different ways: on a gas, a kettle or an electric kettle. When choosing the latter method, you must be especially careful: the power consumption will increase exponentially. For two weeks of this washing, you can squander the entire salary.
- You can use the services of public baths, the prices of which are kept low enough so that they are available to citizens of different incomes. For these purposes, you can organize an unscheduled trip to a fitness club or swimming pool, which must be armed with showers for visitors.
- If the two points above are not available for any reason, you can try to find a suitable excuse to visit friends who have access to hot water.
- There is also an extreme option in the form of wiping with wet wipes
However, the most reliable way to save yourself from the annual troubles - install a water heaterMost economical cumulative.
IWS: what is it?
Those who are tired of once a year or more often to heat water on a gas or kettle, will suit the solution used by all civilized humanity. Namely - to hold individual hot water supply .
All systems of an IMIS can be divided into gas and electrical energy sources. The first type is more preferable, since all other things being equal, the heating of a large amount of liquid with electricity flies into a pretty penny.
Most often heating boilers are classified into the following categories:
- Flowing. They are small in size, which is especially important for most apartment owners. However, it will be necessary to wait a little while warm water flows from the tap: the system works with some delay.
- Cumulative.Various boilers with volumes ranging from 5 to 1000 liters are on the market. Accordingly, not all of them can be installed in a tiny "Khrushchev" or "odnushke". The most important advantage is complete independence from the vagaries of workers in the housing and utilities sector, especially if the tank's capacity is decent.
As for the cost, the price for hot water boilers starts from a dozen and ends in the region of several hundred thousand rubles.
About once a year, if not more often, there is no hot water in the apartment. Where to call? First of all, to the management company, the phone number is listed on the receipt of payment of utilities. Next to the prosecutor's office, municipal bodies or specialized departments. And you can not call and do not worry, but to install an individual water heating system.
Video: how does utilities work?
In this video, Elena and Artyom will tell you what to do if cold water flows from a hot water tap, or the water does not flow at all - where to go in this case:
